Privacy Policy

Effective Date: October 26, 2026 • Last Updated: October 26, 2026

At UNFLTR (“we,” “our,” or “us”), we provide video production, editing, and content strategy services for startup founders, executives, and brands. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website unfltr.io, book a discovery call, or communicate with us via email, phone, or SMS.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our video production services, booking a consultation, or subscribing to our updates.

Contact Information: Name, email address, phone number, company name, website, and job title/role.
Project Details: Information you share regarding your brand story, target audience, video concepts, footage, and creative briefs.
Billing & Transaction Data: Invoicing details, billing address, and payment confirmation (processed securely via third-party processors such as Stripe; we do not store full credit card details).
Communications & SMS Opt-in Data: Records of inquiries, messages, customer service communications, and records of your consent to receive text messages.

2. How We Use Your Information

We use the information we collect to:

Deliver, produce, and manage video production projects and client onboarding.
Respond to inquiries, schedule calls, and send project updates or invoices.
Send service-related notifications and administrative updates.
Communicate with you via email or SMS regarding appointment reminders, project status, or service updates (only if you have opted in).
Maintain internal records, prevent fraud, and comply with legal obligations.

3. SMS / Mobile Messaging & Opt-In Details

When you provide your phone number through our contact forms, call booking links, or contracts and opt in to receive text messages:

Purpose: We may send you transactional SMS messages, including booking confirmations, calendar reminders for video shoots/calls, urgent project updates, and direct replies to your inquiries.
Frequency: Message frequency varies based on your ongoing video projects and scheduled meetings.
Rates: Standard message and data rates may apply depending on your mobile carrier.
Opt-Out: You can opt out of receiving SMS communications at any time by replying STOP to any text message you receive from us. You may also text HELP for assistance.

4. Strict “No Sharing” Policy for Mobile & SMS Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other sharing categories mentioned in this policy exclude text messaging originator opt-in data and consent; this information will never be shared, sold, rented, or traded to any third parties under any circumstances.

5. Cookies and Tracking Technologies

We may use standard cookies, web beacons, and tracking pixels to understand website traffic, analyze user behavior, and improve site navigation. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

6. Data Security Practices

We implement robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. Access to your personal data and proprietary video assets is strictly restricted to authorized team members and subcontractors bound by confidentiality agreements.

7. Your Rights & Choices

Depending on your location, you have rights regarding your personal data:

Access & Updates: You have the right to request access to or correct the personal data we hold about you.
Email Unsubscribe: You can opt out of any non-essential marketing emails by clicking the “Unsubscribe” link at the bottom of our emails.
SMS Opt-Out: Reply STOP to any text message to immediately discontinue SMS messages.
Data Deletion: You may request that we delete your personal information by contacting us directly, subject to any legal retention requirements (e.g., tax records).